Return & Refund Policy

At The Med Pharma, your satisfaction is our top priority. We offer free returns within 14 days of delivery for eligible products.

✅ Eligibility For Return or Replacement:

You may request a return or replacement if:

  1. You received the wrong or damaged item
  2. The item is expired, defective, or missing from your order

📦 Conditions For Return:

  1. Items must be Unused, not open and same packaging the box
  2. Supporting evidence (e.g., photos or an unboxing video) may be required

❌ Non-Returnable Items:

  1. Opened, used, or damaged products
  2. Personal care or hygiene items (e.g., oils, powders, creams) once opened
  3. Products without original packaging or invoice
  4. Return requests made after 14 days of delivery

🔁 Exchanges:

  1. Exchanges are subject to product availability
  2. If a replacement is not available, a full refund will be issued

💸 Refunds:

  1. Refunds are issued only after verification of returned products
  2. Processed within 7 working days to:
  3. Original payment method (Prepaid)
  4. Bank/UPI (for COD orders)
  5. No restocking fees are charged

📦 How to Request a Return:

Please contact us within 14 days of delivery:

  1. WhatsApp: +91-9466370937
  2. Email: themedpharmaa@gmail.com

Share your order number, reason for return, and supporting proof (photo/video).

We will guide you through:

  1. Reverse pickup (if available in your area), or
  2. Self-return via any courier service

🚚 Return Shipping:

  1. Free reverse pickup available in most locations
  2. If reverse pickup is unavailable:
  • You may self-ship using any courier
  • Shipping charges up to ₹50 will be reimbursed upon proof of shipment

You may also request a printable return label for convenience

For questions, please contact our support team anytime. We’re here to help!